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Cisco

Talking Democratization of Citizen Services with Oswaldo Mestre, Jr.

In this episode of TechBeat, AB welcomes Oswaldo Mestre, Jr., Director of Citizen Services and Chief Services Officer for the City of Buffalo, New York. Oz, as he’s known affectionately to friends and colleagues, leads a team that oversees a wide range of services to the residents of Buffalo. He has been globally recognized for […]

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Cisco

City of Buffalo 311 Receives Global Recognition from Smart City Expo World Congress

By Danny Vivenzio, Global Public Relations at Cisco 600. That’s how many calls the 311 Call and Resolution Center in Buffalo, New York would answer on any given day before the pandemic. 6,000. That’s how many calls that same call center fielded on day one of New York State’s stay at home order in March […]

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Cisco

6 Steps to Become an Inventor

So we wrote our first patent. As a part of the MIG Customer Escalation and Engineering organization, we work with customers to help solve their problems. After one customer incident, we started to visualize an invention involving a cross-technology solution to help them manage their network even better. We brought the idea to paper. We […]

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Cisco

At Cisco Partner Summit, a celebration of shared strength

asynchronous video, all in a single package that costs less than Netflix.” All that, and it’s simplified and interoperable with other collaboration tools.   “This entire suite,” he said, “works really well together in a single platform, with a single design language, but also integrates really well with third parties.”  At an event celebrating partnerships it […]

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Cisco

Simplified experiences will meet the changing needs of our customers

Hear from Oliver Tuszik, SVP Global Partner Sales and GM Routes to Market, Jonathan Davidson, EVP and General Manager of Cisco Networking, and Jeetu Patel, EVP and General Manager of Security & Collaboration on how Cisco is working with Partners to create flexible, agile, and simple experiences for customers. ### Related content:

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Cisco

Watch the WebexOne day one keynote

Innovation Impact 25 Years of Creating Opportunity, One Learner at a Time For the past 25 years, the Cisco Networking Academy has been working to equip individuals around the world, providing skills training to prepare learners to participate in the digital economy.

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Cisco

North Carolina Central University embraces hybrid “living”

By Gary DePreta, VP for U.S. State, Local Governments, and Education (SLED) Institutions of higher education are at an inflection point. Education leaders are grappling with how to adapt to the impending enrollment cliff, with an estimated 15% decline in college-going students beginning in 2025. With low student engagement and course attendance, increased student drop-out rates, […]

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Cisco

At WebexOne, deep insights on the next wave of work

Given the seismic shifts of the past few years, work will never be the same. And many organizations are still struggling to find the right hybrid balance — in office? Remote? Or something in between?   As Jeetu Patel said at a keynote address at the Cisco WebexOne 2022 event this week, hybrid work is not […]

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Cisco

How I Work: How Alok Menon discovered his rhythm

By Majka Klemmer and Diane Poduch Software Engineering Leader Alok Menon used to start his days in a carpool with his colleagues in Bangalore. They were — and still are — a very close-knit team that joined Cisco in 2018 as part of the July Systems acquisition. Making the most out of a traffic-filled, two-hour plus commute each way, […]

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Cisco

Webex by Cisco Enhances Customer Experiences for the Digital Era

Introducing Webex CX to deliver new omnichannel customer experiences  Cisco is the only company that can deliver a fully integrated UCaaS (Webex Suite), CCaaS (Webex Contact Center) and CPaaS (Webex Connect) portfolio for CX.  Webex CX combines the power of Webex Connect and Webex Contact Center to deliver connected customer experiences that are smart, proactive […]